We have chosen not to have a physical store, as we have removed the conventional costs normally associated with a traditional jeweller's shop. Instead, we have an office located in Copenhagen K, where we offer the opportunity to book a date and enjoy a cup of coffee. Here you can view jewellery, have it delivered, receive advice and guidance, custom design jewelery and more.

When you place an order, the jewelery will be manufactured and the delivery time is expected to be between 1-3 weeks. Your order is delivered with GLS, where the package is insured and trackable.

Custom-made jewelry usually requires a production time of 2-3 weeks, but the delivery time can vary depending on the complexity of the task. So if you need a delivery within 2-3 weeks, you can contact us directly at info@jonatandror.dk and we will respond within 12 hours.

Yes , you can read more here

Yes , we offer free engraving on most jewellery. Access the live chat at the bottom right or contact info@jonatandror.dk and we will take care of your case.

1. Complete the attached return form.
2. Pack the item as you received it.
3. Complete package label via your order confirmation link.

All jewelery is delivered in elegant and exclusive packaging. If you would like a personal handwritten letter, please add this as a note to your order.

We accept MasterCard, Visa, Visa Electron and American Express, Google Pay, Apple Pay, Mobilepay and Viabill.

You have 60 days to return the item from the day you receive the package. Read more about returns here

When we receive your return, it will typically take 3-4 banking days before the amount is visible in your bank account.

No , Jonatan Dror pays for the shipping costs associated with a return. Your package will be returned via a GLS insured shipment.

As soon as your order is packed and prepared for shipping.

If you want to cancel an order, please contact info@jonatandror.dk . Please note your order number in the subject field.

Yes , all jewelery is delivered nickel-free.

Yes, we ship packages globally. Contact me at info@jonatandror.dk

Product prices include tax. This means that the amount in the checkout is the total price including delivery.

Delivery outside the EU requires payment of customs duties or other costs. Contact your local customs office for questions about customs regulations in your country.

It happens extremely rarely, but if the accident were to occur, we of course have insurance that covers it.

Not sure about your size? Order a ring gaugehere

Yes , I will be happy to realize your dream piece of jewelry. Read more about special orders here.

Yes , it is possible to have your jewelery cleaned/serviced. You just have to fill out the formhere and we will take care of your case. All jewelery is sent for repair at a local workshop.

All diamonds over 0.40 carats come with a certificate from the GIA. If the diamond is under 0.40 carat, you can still have it delivered with a GIA certificate, just contact mehere .

Alternatively, you can also choose to have your diamond delivered with an IGI certificate.

We offer free adjustment of your ring size by up to five numbers within 90 days of your order date. Have your ring customized so that it fits you like a glove.

Når du handler hos os, kan du drage fordel af det internationale tax-free program og modtage refusion af momsen på dine køb. Det er en enkel proces:

1. Shop som sædvanligt
Gennemse vores udvalg og foretag dine køb som normalt.

2. Få en Global Blue Form
Når du er klar til at betale, bedes du informere vores personale om, at du gerne vil benytte dig af tax-free refusion. Du vil modtage en Global Blue Form, der indeholder alle nødvendige oplysninger.

3. Godkendelse ved tolden
Når du forlader landet, skal du vise dine køb, Global Blue Form og pas ved tolden for at få dem stemplet. Dette trin er afgørende for at sikre en korrekt refusion.

4. Refusion
Besøg en Global Blue Refund Office eller send din formular via mail for at modtage din momsbefrielse. Refusionen kan ske kontant eller krediteres på dit kreditkort, alt efter dine præferencer.

Læs mere om Global Blue her