Company: Jonatan Dror ApS
CVR: 42791520
Address: Hammerensgade 1, 2 floor 1267 Copenhagen K
Email: info@jonatandror.dk
Telephone: +45 28 44 50 10

Payment methods
At Jonatandror.com you can pay with MobilePay, Anyday, Klarna, bank transfer, and all major cards and wallets — including Visa, MasterCard, American Express, Google Pay, and Apple Pay.

Card reservations & charges
If you pay with an international card, the amount is reserved immediately. Funds remain reserved until either:

1. we capture the payment when your order ships, or
2. the reservation is released according to your card issuer’s terms. There are no card fees for using our payment options. We only charge your card when the goods are dispatched. We can never charge more than the amount you approved at checkout. For details, please consult your card issuer.

Bespoke jewellery
For custom-made pieces, a 50% deposit is required before production begins. The remaining 50% is payable upon shipment or collection.

Age requirement
You must be at least 15 years old and hold a valid payment card we accept. If you are under 15, you may still purchase if you have your guardian’s consent or otherwise have legal capacity to enter into the purchase.

Anyday
Anyday is available for purchases of DKK 300 or more. When you choose Anyday, the first instalment is charged when your order ships. Subsequent monthly payments are due on the last business day of each month. The number of instalments starts at four months and may vary based on your selected plan. Each instalment depends on your order total, your chosen flexible payment, and the specific plan you select. If all instalments are paid on time, no interest or fees apply. If you return your purchase, your Anyday agreement is automatically cancelled. See full terms here: https://da.anyday.io/terms-conditions/shopper

We offer a 30-day return policy.

1. Pack the item in the same way as it was delivered. Include the piece of jewellery, the certificate, the receipt and the attached return form.

2. Complete the return link that you will find in the order confirmation email.

3. Visit the post office to print and attach the required package label and ship the item.

There is a 60-day free return right on goods purchased from Jonatan Dror. The period is calculated from the day you receive the item. If a ring is engraved on a return, we charge a fee of DKK 1000. Custom-made jewelry is not refundable.

When returning jewellery, it may only have been tried on and must show no significant signs of wear that reduce its value. If the piece arrives damaged, you lose the right to return it. For the return of a ring with engraving, a fee of 500 DKK will be charged. If you wish to change the engraving, the cost is likewise 500 DKK. Custom-made jewellery is non-refundable.

We will make a refund using the same means of payment that you used for the original transaction, unless otherwise agreed. The processing time is typically 3-5 working days, from the day we have received the return item.

Your purchase is covered by the Sales Act, including the defect rules. This means that you can either get a defective item exchanged, get your money back or a discount, depending on the specific situation.

It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damage-causing behaviour. The right to complain is valid for 24 months.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging, and remember to get a receipt for sending so that we can refund your shipping costs.

You must contact us within a 'reasonable time'. You must advertise within a 'reasonable time' after discovering the defect in the item. We recommend that you advertise as soon as possible. If you make a complaint within 2 months after the fault was discovered, the complaint will always be timely.

You can advertise by contacting us via email, which appears on the website.
Depending on the specific situation, you will receive further instructions.

All packages must be returned via GLS or at my office in Hammerensgade 1, 2 floor 1267 Copenhagen K by appointment.

The item must be sent to:
Jonatan Dror ApS
Hammerensgade 1, 2nd floor
1267 Copenhagen K
Denmark

We do not offer a warranty on our jewelry, as jewelry is a relatively fragile item that is stored and treated differently from person to person.

However, you have a two-year right of complaint under the Danish Sales Act.

At Jonatan Dror, we want to make your shopping experience simple and secure. That’s why we offer flexible payment solutions through Klarna and Anyday.

Klarna
With Klarna, you decide how you wish to pay:
1. Pay the full amount immediately
2. Pay later, when it suits you
3. Split the payment into smaller instalments
Klarna provides a seamless and secure payment experience, making it easy to plan your purchase.

Anyday
Anyday allows you to divide your purchase into 4 equal payments – with no interest or fees. A transparent solution that makes it easier to bring your dream jewellery home today.

Peace of Mind
Whichever option you choose, your purchase is always protected by our high standard of service, quality, and security. Instalment payments give you the freedom to invest in handcrafted jewellery of the highest quality – on your own terms.

We do not cover repair costs as jewellery is a relatively fragile item that is stored and treated very differently from person to person. If your jewellery becomes damaged, we recommend that you do not wear it until it has been repaired to avoid further damage.

If we assess that the damage is due to a manufacturing defect, we will cover the repair costs.

Payment
To begin production of a bespoke piece of jewellery, a non-refundable deposit equal to 50% of the total order value is required. Production will commence only once the deposit has been received.

The remaining 50% of the order value is due upon delivery or collection of the jewellery. Ownership of the jewellery transfers to the customer only after the full purchase price has been paid.

Design Approval
Before production begins, the customer will receive the design for approval. The customer's approval constitutes final acceptance of the jewellery's design, including its proportions, dimensions, materials, diamond sizes, diamond qualities, engravings, and all other specifications.

Changes After Production Has Begun
Once the customer has approved the design and production has commenced, no changes can be made to the design, dimensions, materials, diamond sizes, diamond qualities, or any other specifications. Requests for changes after production has begun cannot normally be accommodated.

Order Cancellation
If the customer cancels a bespoke order after production has commenced, a cancellation fee will apply to cover the costs already incurred for design, materials, production, and administration. If production is substantially completed, the cancellation fee may amount to the full order value.

Returns and Refunds
Bespoke jewellery is made specifically to the customer's individual specifications and therefore cannot be returned or refunded on the grounds that the customer is dissatisfied with the design or the finished piece, provided it has been produced in accordance with the approved design.

This does not affect the customer's statutory rights in the event of defects or faults. If the jewellery contains a manufacturing defect or does not correspond to the approved design, the matter will be handled in accordance with applicable consumer protection laws.

There may be slight variations in the total carat weight, as each diamond is unique.

Jonatan Dror ApS
Hammerensgade 1, 2nd floor
1267 Copenhagen K
Denmark

Danmark
Alle smykker håndlaves på bestilling med en leveringstid på 4-6 uger. Kontakt os venligst, hvis du har en hasteordre.

Internationale forsendelser
Internationale forsendelser håndteres af FedEx, DHL eller UPS, afhængigt af hvilket land pakken skal leveres til. Du kan spore din ordre gennem hele forsendelsesprocessen. Leveringstiden er 4-6 uger.

Vær venligst opmærksom på, at ordrer uden for EU kan være underlagt toldgebyrer ved ankomst til dit land. Disse udgifter dækkes ikke af Jonatan Dror.